Job Information
Shell Corporate Relations Community Engagement Adviser in Krakow (City), Poland
What is the Role?
As the Corporate Relations Community Engagement Adviser, you will be at the forefront of our global efforts in social performance and social investment. Your primary responsibilities will include monitoring and analyzing social performance and social investment indicators, compiling and validating data for internal and external reporting, and ensuring the effective use of IT platforms for data consolidation. This role involves frequent interaction with the SP Expert Team and building relationships with Shell’s social performance and social investment staff worldwide, as well as collaborating with the IT team responsible for maintaining these platforms.
Key Accountabilities
• Data Management: Maintain the community feedback database in Salesforce and support data visualization in Power BI.
• Training & Support: Provide training to focal points on using Salesforce and Power BI, and support the central team in analyzing global feedback data for trends and recommended actions.
• System Development: Assist in developing a system for monitoring the resolution of complaints and requests.
• Reporting: Participate in quarterly reviews of feedback data with Regional SP teams and contribute to quarterly and annual reporting on community feedback and access to remedy.
• Collaboration: Provide community feedback data for the Annual, Sustainability, and Global Social Performance reports, and support collaboration with teams in P&A, Supply Chain, Worker Welfare, and Corporate Security.
• Digitalization: Stay connected with Shell digitalization workstreams and provide recommendations on making community feedback data relevant to the wider organization.
• IT Interface: Serve as the focal point for interfaces with IT on products, platforms, and data governance.
What We Need from You
Success in this role will require excellent people skills for successful collaboration with SP colleagues globally. Your project management abilities, strong analytical skills, and understanding of business needs and cultural practices will drive social performance improvement in Shell. Additionally, you will need:
• Analytical Skills: Quickly understand business needs and stakeholder expectations for different projects.
• Business Partnering & Strategic Thinking: Build strong relationships and think strategically.
• Project Management: Coordinate global programs and support milestone deliveries.
• Collaboration: Work well with others across multiple time zones and cultures.
• Problem Solving: Generate options to mitigate risks and take advantage of opportunities, and clearly articulate ideas to senior management.
• Integrative Working Style: Work in cross-functional, multi-cultural teams and deliver challenging projects without formal control.
• Learner Mindset: Role model curiosity and reflection, encouraging people to learn from mistakes and successes.
What's In It for You?
• Be Part of the Energy Transition: Contribute to projects that drive sustainability and innovation in the industry.
• Lead Strategic Initiatives: Influence key business decisions and shape the future of energy.
• Dynamic Work Environment: Engage in a diverse and inclusive workplace that values continuous improvement and operational excellence.
• Professional Growth: Benefit from opportunities for personal and professional development in a high-performing team.
• Global Impact: Play a crucial role in global social performance and social investment initiatives.
- Hybrid working model
If you are a strategic thinker with a passion for driving results, we encourage you to apply for this exciting opportunity.
If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.